Ordering Policy

Our goal is to fill our order as quickly as possible; in the event that we have sold out of an item we may be unable to fulfill your order. Although we will try our best, if we are unable to fulfill your order we will contact you by email.

We ship Monday through Friday. Our last pick-up is Friday at 3pm. All orders received after that time will be processed Monday and shipped as soon as possible.

Shipping

Sport Thoma Ski Shop offers FREE GROUND shipping on all orders over $500 within the continental United States. Actual shipping charges will apply to all orders being shipped to Alaska and Hawaii. Please contact us regarding any international shipping.

Most orders are processed and shipped from our North Lincoln, NH location in one to three business days. Orders received over the weekend will be processed Monday and shipped as soon as possible after that. Of course some orders do take longer. If you need your order by a certain day, please call us at (888) 745 – 8151 prior to ordering.

If there is any delay in shipping your order, you will be notified by email.

Returns

At Sport Thoma Ski Shop your satisfaction is important to us. We hope you are pleased with your on-line purchase, if for some reason you need to return an item this must be done within 7 days of receiving it.

Any unused and unaltered item purchased from us, may be returned for a full refund (less any shipping charges) within 7 days of you receiving your order with original receipt or packing slip.

All returns MUST:

• Be in their original condition, not worn, soiled or wrinkled
• Include all original tags and product packaging
• Include a copy of the original order email or packing slip
• If you are exchanging an item please include details for the new item
• If you are returning an item please describe why it is being returned

Ship all returns insured and prepaid to:

IF USING US POSTAL SERVICE

Sport Thoma - Returns
PO BOX 37
N Lincoln, NH 03251

IF USING UPS

Sport Thoma – Returns
371 Route 3
N. Lincoln, NH 03251

If you are going to be in the area, we would be happy to handle your return or exchange in person at our 371 Route 3, Lincoln, NH location. Please be sure you bring your receipt.

COD returns will not be accepted. Refunds will be issued to the credit card the purchase was made on. We reserve the right to determine, at our sole discretion, the condition of returned merchandise. If we believe the item has been used, altered or is not suitable to return to the sales floor we reserve the right to refuse the return.