Sport Thoma offers ground shipping services within the continental United States. Actual shipping charges will apply to all orders and to those items being shipped to Alaska and Hawaii. At this time we do not ship internationally.
Orders are processed and shipped from our North Lincoln, NH location in one to three business days. Orders received over the weekend will be processed Monday and shipped as soon as possible after that. Of course some orders do take longer. If you need your order by a certain day, please call us at 603- 745-8151 prior to ordering.
If there is any delay in shipping your order, you will be notified by email.
At Sport Thoma Ski Shop your satisfaction is important to us. We hope you are pleased with your on-line purchase, if for some reason you need to return an item this must be done within 7 days of receiving it.
CLEARANCE ITEMS ARE FINAL SALE.
Any unused and unaltered item purchased from us, may be returned for a full refund (less any shipping charges) within 7 days of you receiving your order with original receipt or packing slip.
All returns MUST:
Be in their original condition, not worn, soiled or wrinkled
Include all original tags and product packaging
Include a copy of the original order email or packing slip
Clearance Items Are NOT eligible for return
If you are exchanging an item please include details for the new item
If you are returning an item please describe why it is being returned
All Returns must have a Return Authorization. Please Call 603-745-8151 for an RA#.
This RA# MUST appear on the shipping label. Any Package sent without an RA will be refused.
Ship all returns insured and prepaid to:
IF USING US POSTAL SERVICE
Sport Thoma - Returns
PO BOX 37
N Lincoln, NH 03251
IF USING UPS
Sport Thoma - Returns
371 Route 3
N. Lincoln, NH 03251
If you are going to be in the area, we would be happy to handle your return or exchange in person at our 371 Route 3, Lincoln, NH location. Please be sure you bring your receipt.
COD returns will not be accepted. Refunds will be issued to the credit card the purchase was made on. We reserve the right to determine, at our sole discretion, the condition of returned merchandise. If we believe the item has been used, altered or is not suitable to return to the sales floor we reserve the right to refuse the return.
All Returns must have a Return Authorization. Please Call 603-745-8151 for an RA#. This RA# MUST appear on the shipping label. Any Package sent without an RA will be refused.
Sport Thoma is committed to protecting the privacy of our customers. In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number and credit card number when you place an order. This information is used solely by Sport Thoma and is stored in a secure environment. We collect personal information only for the purpose of fulfilling orders, providing a high level of customer service and gaining knowledge regarding what our customers want. We do not sell or give any personal information regarding our customers to any third party.